Tag Archive for: boiler service

How to Fix a Frozen Condensate Pipe

How to Fix a Frozen Condensate Pipe

During the winter months, when the weather is particularly cold, boiler condensate pipes can freeze.

If your boiler is showing an error code or a series of flashing lights on a particularly cold day, check your boiler manual as a frozen condensate pipe could be the problem. The following steps will help you to defrost the pipe.

Step 1 – Locate the boiler condensate pipe

It tends to be either a white or black plastic pipe that runs from your boiler to outside and down to the nearest drain.  As this pipe is exposed to outside conditions it is easy for the pipe to freeze causing the water inside to turn to ice and block the pipe to the boiler.


Step 2 – Unblock the drain

Remove any ice or leaves etc. from the drain that the condensate pipe runs into

Step 3 – Defrost the pipe

The quickest way to defrost a frozen condensate pipe is to pour boiling hot water directly over it. Start at the end of the pipe that is closest to the drain and then work your way up the pipe until you reach the top where it enters the wall.  You may need to do this more than once to thaw all of the ice.  You may also find that you need to repeat this step more than once in a day if the weather is particularly cold and the pipe freezes again.

Step 4 – Re-set your boiler

Once the pipe has fully thawed return to your boiler and press the re-set button. Your boiler should then begin to operate as normal again.


If the boiler continues to display an error code/flashing lights call us on 0191 5492316 as the boiler may have another fault.

If you have persistent problems with your condensate pipe freezing we can advise on different methods of insulating exterior pipework to stop it from happening.


We are now a Which? Trusted Trader.

We are now a Which? Trusted Trader.

Seaburn Gas Services have recently been awarded the Which? Trusted Traders accreditation. 

“Which? Trusted Traders is an endorsement scheme that recognises reputable traders who successfully pass our rigorous assessment process. Not just anyone can become endorsed.” – Which? Trusted Traders.

You will now see the Which? Trusted Trader logo alongside the Seaburn Gas Services logo on our website and company literature showing our ongoing commitment to providing excellent customer service and following the best business practices.

To find out more about the which? Trusted Trader Scheme visit

Stop the “Silent Killer”

Stop the “Silent Killer”

Stop the “Silent Killer” – fit a Carbon Monoxide Detector

Carbon monoxide is often referred to as the ‘Silent killer’ as it is a poisonous invisible gas that has no smell or taste. You are at risk of carbon monoxide poising from gas appliances which haven’t been properly installed, maintained or that are poorly ventilated.

Breathing in carbon monoxide can make you seriously unwell and every year over 1,100 people in the UK are admitted to hospital with suspected carbon monoxide poisoning. It also leads to around 50 deaths per year.

For the safety of you and your family, it is advisable to fit carbon monoxide detectors in your home. A Carbon monoxide detector is an alarm which alerts you to the presence of carbon monoxide and one should be fitted in every room that has a gas appliance. It is important to ensure that the alarm(s) that you choose are audible so that they will also wake you up when you are asleep.

Gas Safe Register recommends that “carbon monoxide alarms should be marked to EN 50291 and also have the British Standards’ Kitemark or another European approval organisation’s mark on it.”

You should also follow the alarm manufacturer’s instructions on siting, testing and replacing the alarm to ensure that it is always working correctly.


New legislation for landlords

From October 2015 new legislation is expected to come into force where Landlords will be required to ensure that working carbon monoxide alarms are installed in their rental properties. We can install a carbon monoxide detector for only £25 if it is fitted during a landlord gas safety check

Call us today and one of our Gas Safe registered engineers will be able to advise you on gas safety in your home or rental property.


Please note that a carbon monoxide alarm is no substitute for correct installation and servicing of your gas appliances. Make sure you that you get your gas appliances checked and serviced every year by a Gas Safe registered engineer. Drop us an email on our Contact Us page and we will add your details to our yearly reminder service. You will then receive a postcard from us every year when your appliance is due a service.






Winter is Here

Winter is Here

The winter is now in full swing, the promise of snow and ‘weather bombs’ mean it truly is getting colder out.
Now is the time to make sure your heating is operating to it’s maximum efficiency.

Central Heating & Boiler Care Plans
Peace of mind 365 days a year.  Don’t find yourself caught out during bad weather.

Breakdowns in your hot water supply or heating system can occur just when you least expect it, and can take time and be expensive to fix, with boiler parts such as the heat exchanger costing up to £350 plus labour to replace.

Our central heating and boiler service plans care for your boiler all year round to help to ensure it performs at its best, don’t worry if something should go wrong one of our Gas Safe registered engineers will come out to you.

To discuss our Service Plans further, call us on 0191 549 2316.
Urgent Gas Repairs in Tyne & Wear
If you need a gas repair you should phone Seaburn Gas on 0191 549 2316.

The Gas Safe Register

The Gas Safe Register

Gas Safe Register is the official list of gas engineers who are qualified to work safely and legally on gas appliances. By law, all gas engineers must be on the Gas Safe Register. It replaced CORGI. The Gas Safe Register makes sure the engineers on the Register are safe by inspecting the gas work they have carried out.

As Gas Safe registered engineers you can feel safe in the knowledge that we are competent and qualified to work safely and legally with gas. By using a Gas Safe registered engineer you are protecting yourself and your family from incorrectly fitted, fixed and serviced gas appliances. These are a major cause of lethal carbon monoxide poisoning, and can also lead to gas leaks, fires and explosions.

Always ask for our Gas Safe Register ID card and check the back of the card to make sure we are qualified for the work you need. To check our registration details visit or call 0800 408 5500.

Save Money with Servicing

Save Money with Servicing

For residential landlords and business managers to have a reliable operation of their premises’ heating system, they must have regularly scheduled boiler maintenance and testing performed to avoid failure of equipment. Properly functioning control and safety devices are absolutely important for any boiler. Regular boiler service is also required for boiler insurance and warranties to remain valid. Seaburn gas services offers the following benefits and savings that you could achieve from regular boiler maintenance.

Improved safety

Your gas boiler should be safety checked and serviced regularly. This gas safety check involves inspection of your gas appliance to see if it works correctly and to identify any defects which need repair. Servicing your gas appliance regularly ensures efficiency, safety and performance. Seaburn gas servicing offers boiler service and landlord gas safety check annually.

Carbon monoxide emissions checked regularly is very crucial. This is a poisonous colorless and odorless gas which causes illness and even death when inhaled. It is important then that the gas boiler is checked for any leaks.

Reduced Energy Costs

Boilers can operate for many years without servicing, but is fuel consuming. With the increase in fuel costs, regular servicing brings about fuel reduction. The fuel system requires periodic cleaning and routine maintenance. Failure to do so could result in higher fuel costs, loss of heat transfer or furnace explosion.

Extended Life of the Boiler

A serviced gas boiler means a prolonged life and prevention of breakdowns.  Boiler maintenance dramatically reduces the risk of your boiler breaking and ruining your day.  Our engineers at Seaburn gas servicing will inspect the entire control system, faults and offer free parts and labor for parts of heating system covered. This saves you from paying large part and repair bills.

For your Comfort

There is nothing more convenient than a reliable boiler. An uncomfortable place of business or residence can mean loss of customers and poor working conditions for employees. This would be detrimental. Regular maintenance of the boiler ensures smooth running of business and comfortable place of living.

Seaburn gas services highly recommend regular scheduled boiler servicing to ensure that your heating system is in good working, reliable efficient and safe condition. Our engineers who are experienced professionals will carry out thorough inspection, performance assessment and repairs. They will also ensure unlimited calls out during the 12 month agreement.

To find out more about our 12 month service plans please click here

CONTACT US TODAY - 0191 549 2316