This Complaints Policy and Procedure governs the manner in which Seaburn Gas Services Limited will handle all complaints from our customers.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.
To ensure that we are able to put things rights as soon as possible, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
1. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
2. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can so that we can rectify any problems as soon as possible. Our contact details are as follows:
In writing to:
Seaburn Gas Services Ltd
Unit 1QC North Sands Business Centre
By Email: firstname.lastname@example.org
By Telephone: 0191 5492316
3. We aim to respond with 1 working day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
4. Where we cannot resolve any complaintsusing our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
This document was last updated on June 11, 2018